Terms & Conditions

Shipping and delivery.

All prices quoted within our website are free of VAT, and an additional charge is made for postage unless otherwise stated.  Postage cost varies according to weight and final destination .  This cost is shown separately in the checkout before you enter your details for payment.

We will endeavour to dispatch the goods within 2 working days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order. Delivery is available within the UK only.

Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via an announcement on our website.  The changes will apply to the use of La Chiva website after we have given notice. Usage of the site after the changes will constitute acceptance of the new Terms and Conditions.

Security

This website takes precautions to protect users’ information. La Chiva uses secure server software (SSL) to ensure your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases-

Privacy

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: Data Protection & Privacy Policy, La Chiva Snacks & Co Ltd, The Orchard, Wootton Village, Boars Hill, OXON OX1 5HP or by e-mail. By and submitting your email address you are giving your consent to receive communications and special offers which we think may be of interest to you. Your details are processed in accordance with local law and they are not sold to third parties.

Registration and Purchase

To register or purchase from La Chiva Snacks, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. We retain the right to refuse to sell to someone if we believe them to be a fraud risk, or they have been offensive to our staff. We will never use reasons such as racism, sexism, religious grounds or any other discrimination as a reason for not selling.

Returns & Replacements

If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 2 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the return is due to a faulty product or an error on our part.

Returning Items

Please ensure you quote the following information when returning your purchase:

  • State the item(s) you are returning.
  • State the reason for the return.
  • Indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange (we may only offer an exchange for the same product).
  • Package the return securely (in the original packaging if possible) and include the packing slip. Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost. Send the package to:

Customer Services La Chiva Snacks & Co Ltd,
The Orchard,
Wootton Village,
Boars Hill,
OXON
OX1 5HP

Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.

Method of Payment

You can pay by credit card (VISA or Master Card). We are unable to accept AMEX, cheques, cash, or postal orders via the website. It is imperative you provide the cardholder’s name as it is shown on the card, your address exactly as it appears on the card statement and the security number (last 3 digits of the number in the signature strip on the reverse of the card).   We use sophisticated fraud detection methods and if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order.

Complaints

We aim to deal with all complaints as effectively as possible. Your complaint may be emailed to us or mailed to the Customer Services La Chiva Snacks & Co Ltd, The Orchard, Wootton Village, Boars Hill, OXON OX1 5HP. We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. All complaints must reach us in writing.

Availability

Although we aim to offer you the best service possible, we cannot guarantee the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at hello@lachivasnacks.co.uk, and we will attempt to correct the fault as soon as possible. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

Legal Disclaimer

Accuracy

Content in La Chiva Website is intended to offer factual, up to date information on the subjects discussed, but in no way should it be regarded as a complete analysis of these subjects. Every effort is made to provide accurate information.  However, protocols, policies, and other matters contained in this website are subject to change at any time, La Chiva cannot be held responsible for the validity of the information contained in any reference noted herein, nor for the misuse of information or any adverse effects from use of any stated materials presented herein.

Warranties

Unless otherwise stated next to the product, this web site is provided on an “as is,” “as available” basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty, nor shall members or visitors to the site rely on any such information or advice.

Disclaimer of Liability

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site, or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. States or Countries, which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Third Party Content

Some of the content on this website is supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.

Disclaimer of Endorsement

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as is an index in a public library.

Copyright

Unless otherwise specified the copyright in the contents of all the pages in this site are owned La Chiva Snacks & Co Ltd .

The contents of this site may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of owned La Chiva Snacks & Co Ltd except when this occurs incidentally while using the site for private and non-commercial use.

Law and Jurisdiction

These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles or conflict of laws.